Return & Refund Policy

Last Updated: November 2, 2026

At Vortexva, we are committed to providing quality American classic casualwear, refined knitwear, outerwear, and modern business-casual apparel. We want every customer to enjoy a smooth and reliable shopping experience.

Please review our return and refund policy before making a purchase.

1. Return Eligibility

We accept returns within 30 calendar days of the delivery date.

To qualify for a return, items must:

• Be unworn, unwashed, and unused.

• Be in their original condition with all tags attached.

• Be returned with the original packaging.

• Include proof of purchase or an order number.

Returns are accepted for both defective and non-defective products, including items purchased in the wrong size or color.

2. How to Request a Return

To initiate a return, contact our customer service team at hello@vortexva.shop within 30 days of receiving your order.

Please provide:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photographs showing any damage or defects when reporting a product issue.

Our team will review your request and provide return instructions within 1–2 business days.

3. Return Shipping Address

Customers must contact our customer service team to obtain the correct return shipping address.

Do not send returned merchandise to our business address. Our business address is not our return processing location.

Unauthorized returns sent to an incorrect address may experience processing delays.

4. Return Shipping Costs

• Defective, damaged, or incorrect items: Vortexva covers return shipping costs and provides a prepaid return shipping label.

• Change-of-mind returns, incorrect size selections, or personal preferences: Customers are responsible for return shipping costs.

Customers may use a trackable shipping service for customer-paid returns. Return shipping charges paid directly to carriers are non-refundable.

5. Return Processing

Once your return request is approved, we will provide shipping instructions.

Returned merchandise must be shipped within 7 calendar days after receiving return authorization.

After the returned package arrives, our team will inspect the merchandise within 3–5 business days.

We will notify you by email once the inspection is complete.

6. Refund Policy

Approved refunds will be issued to the original payment method within 5–10 business days after the returned merchandise has been received and inspected.

Refunds include the item purchase price and applicable taxes.

Original shipping charges are non-refundable for voluntary returns. When a return results from our error or a defective product, the original standard shipping charge will also be refunded.

Your bank or payment provider may require additional time to post the refund to your account.

7. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at hello@vortexva.shop as soon as possible.

Include your order number, a description of the issue, and clear photographs.

We will review your claim and arrange a replacement or refund at no additional cost.

8. Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, altered, or damaged after delivery.

• Items missing original tags.

• Personalized or custom-made products.

• Final-sale items clearly identified as non-returnable before purchase.

These restrictions do not limit customers' rights regarding defective, damaged, or incorrectly supplied products under applicable law.

9. Exchanges

We accept exchanges for eligible products within 30 calendar days of delivery, subject to inventory availability.

To request an exchange for a different size or color, please contact our customer service team.

Customers are responsible for return shipping costs for preference-based exchanges. Vortexva covers shipping costs for exchanges involving defective or incorrectly supplied merchandise.

10. Order Cancellations and Cutoff Time

Our daily order cutoff time is 5:00 PM Pacific Time (PT).

Orders placed after 5:00 PM PT will be considered received on the next business day for processing purposes.

To request an order cancellation, contact us before your order has been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our standard return procedure.

11. Customer Service Hours

Our customer service team is available to assist with return requests, refunds, and order-related questions.

Business Hours: Monday–Saturday, 9:00 AM – 5:00 PM (Pacific Time, PT).

Closed: Sundays and U.S. public holidays.

Pacific Time observes Pacific Standard Time (PST, UTC−8) and Pacific Daylight Time (PDT, UTC−7).

Messages received outside business hours will be addressed during the next business day.

12. Contact Information

For questions regarding returns, refunds, exchanges, or order cancellations, please contact us:

Store Name: Vortexva

Website: https://vortexva.shop

Email: hello@vortexva.shop

Phone: +1 651-454-5562

Business Address: 1330 Noriega St, San Francisco, CA 94122, United States

Customer Service Hours: Monday–Saturday, 9:00 AM – 5:00 PM (Pacific Time, PT)

Order Cutoff Time: 5:00 PM (PT)

Important: The business address listed above is not a return address. Please contact customer service to receive the authorized return shipping address.